Question 1

What makes PlayerFlow Performance different from other marketing agencies?

Accepted Answer

We specialize exclusively in the casino and iGaming industry. Our team of 50+ experts has deep domain knowledge in gambling regulations, player psychology, and the unique challenges of casino marketing across 35+ markets worldwide.

Question 2

How quickly can we expect to see results?

Accepted Answer

While timelines vary by service, most clients see measurable improvements within 30-60 days. PPC campaigns typically show results within the first week, SEO improvements within 3-6 months, and brand strategy initiatives within 2-3 months.

Question 3

Do you work with both online and land-based casinos?

Accepted Answer

Yes! We serve the full spectrum — from online casinos and sportsbooks to land-based casino resorts and hybrid operators. Our strategies are tailored to each business model and target audience.

Question 4

What markets and languages do you cover?

Accepted Answer

We operate across 35+ regulated markets globally, including the US, UK, EU, Asia-Pacific, and Latin America. Our multilingual team creates localized campaigns in 20+ languages.

Question 5

How do you handle casino advertising regulations?

Accepted Answer

Compliance is built into every campaign we run. Our legal team stays current with gambling advertising regulations in every jurisdiction. We have established relationships with ad platforms' gambling advertising teams for pre-approval processes.

Question 6

What's the typical investment to work with you?

Accepted Answer

Our engagements typically start at $5,000/month for focused single-channel campaigns. Comprehensive multi-channel strategies range from $15K-$100K+/month depending on scope and markets. We offer flexible packages to match your growth stage.

Question 7

Can I see case studies relevant to my type of casino?

Accepted Answer

Absolutely. We have extensive case studies across online casinos, sportsbooks, poker rooms, bingo sites, and land-based venues. During our free consultation, we'll share the most relevant examples for your specific business.

Question 8

Do you offer a free consultation?

Accepted Answer

Yes! We offer a complimentary 45-minute strategy session where we'll analyze your current marketing, identify opportunities, and outline a customized growth roadmap — with no obligation.

Question 9

What reporting and analytics do you provide?

Accepted Answer

We provide comprehensive weekly and monthly reports with real-time dashboards. Our analytics cover player acquisition costs (CPA), lifetime value (LTV), retention rates, conversion funnels, ROI by channel, and cohort analysis. Every client gets access to a custom analytics portal with transparent data on all campaign performance metrics.

Question 10

How do you approach player retention and CRM marketing?

Accepted Answer

Our retention strategies combine behavioral segmentation, personalized bonus campaigns, VIP loyalty programs, and automated lifecycle messaging. We use predictive analytics to identify at-risk players and trigger targeted re-engagement sequences. Our CRM campaigns typically improve player retention by 25-40% within the first quarter.

Question 11

What is your onboarding process like?

Accepted Answer

Our onboarding takes 1-2 weeks and includes: (1) a comprehensive brand and market audit, (2) competitor analysis across your target markets, (3) technical setup of tracking, analytics, and attribution, (4) strategy development with KPIs and milestones, (5) creative asset production, and (6) campaign launch with daily monitoring during the first week.

Question 12

Do you provide creative services (design, video, copywriting)?

Accepted Answer

Yes, we have an in-house creative studio with designers, video producers, and multilingual copywriters who specialize in iGaming content. We create everything from banner ads and landing pages to promotional videos, email templates, and social media content — all compliant with gambling advertising guidelines.

Question 13

How do you ensure responsible gambling compliance in marketing?

Accepted Answer

Responsible gambling is central to our approach. Every campaign includes age-gating, responsible gambling messaging, and self-exclusion information. We follow IBIA and EGBA guidelines, ensure all creatives carry appropriate warnings, and never target vulnerable demographics. Our compliance team reviews every campaign before launch.

Question 14

Can you help with launching a new casino brand from scratch?

Accepted Answer

Absolutely. We have launched 30+ casino brands from concept to market. Our launch packages include brand identity development, website UX consultation, pre-launch player acquisition campaigns, influencer seeding, PR outreach, and a 90-day post-launch growth acceleration program. We handle everything from market research to the first 10,000 registered players.

Frequently Asked Questions

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Frequently Asked Questions

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