Privacy Policy

1. Information We Collect

We collect information you provide directly when you engage with our casino marketing services, request a consultation, or communicate with our team. This includes:

• Contact details such as your name, email address, phone number, and company name
• Business information including your casino brand name, website URL, and marketing objectives
• Communication records from emails, contact forms, and consultation calls
• Technical data such as IP address, browser type, device information, and browsing behavior on our website
• Payment and billing information when you engage our services under a contract

2. How We Use Your Information

We use the information we collect to deliver, maintain, and improve our iGaming marketing services. Specifically, we process your data to:

• Provide tailored marketing strategies, campaign management, and performance analytics for your casino brand
• Respond to inquiries and deliver free consultation sessions
• Send relevant industry insights, case studies, and service updates (with your consent)
• Analyze website usage patterns to improve user experience and optimize our content
• Fulfill contractual obligations, process invoices, and maintain accurate business records
• Comply with applicable legal and regulatory requirements in the jurisdictions we operate in

3. Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share data with trusted partners only when necessary to deliver our services:

• Analytics providers — such as Google Analytics, to help us understand website traffic and user behavior
• Advertising platforms — including Google Ads, Meta, and programmatic networks used in client campaign execution
• Cloud infrastructure — secure hosting and storage providers that process data on our behalf under strict agreements
• Legal authorities — when required by law, regulation, or valid legal process

All third-party processors are bound by data processing agreements and are required to handle your information in accordance with applicable privacy laws.

4. Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls with role-based permissions, regular security audits, and secure backup procedures. Client campaign data and business intelligence are handled under NDA-protected agreements with dedicated access protocols. While no method of transmission over the Internet is 100% secure, we continuously evaluate and enhance our security posture to safeguard your information.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data, subject to legal retention obligations
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — opt out of processing for direct marketing purposes at any time

To exercise any of these rights, please contact us using the details provided below. We will respond within 30 days of receiving your request.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand visitor behavior. These include essential cookies required for website functionality, analytics cookies to measure performance, and marketing cookies to deliver relevant content. You can manage your cookie preferences through your browser settings or our cookie consent tool. For comprehensive details, please refer to our Cookie Policy.

7. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information, please reach out to our data protection team. We are committed to resolving any inquiries promptly and transparently. You may contact us through the contact form on our website, or email us directly at privacy@playerflowperformance.com. For EU/EEA residents, you also have the right to lodge a complaint with your local supervisory authority.